I contacted them and asked if they could check the records, and replied that it hadn’t been done. So I arranged to have it done yesterday, the 17/5.
I went to the OPC, a service agent booked me in and read out from the job card, that the car was in to have the PDK and engine oil and filter changed. I said it wasn’t booked in for the engine oil to be changed, as it was only serviced some 11 months ago, and wasn’t needed. He went onto say that the price of the PDK change was down at £298, and was really cheap.
Before leaving I said that they could do the engine oil change anyway, as it wouldn’t hurt.
I went to pick the vehicle up late that afternoon. They told me the total cost was £298. I said that’s cheap for a PDK and engine oil change. Only to be told that they had not done the PDK, only the engine oil, and that there had been a mix up. Really? a mix up over two simple tasks.
They said leave it overnight, and they would do it next day.
I was contacted, and went around mid day to pick it up. The money owed was £685, when I queried the cost, they said the quote given for the PDK was wrong, given to me by a young starter who quoted too little. I settled the bill and drove home.
I looked at the invoice only to find, that I had been charged nearly £70 for 20 litres of Adblue (a diesel you know). I filled my Adblue tank up only 3 weeks ago, and no way would it need another 20 litres..
I realise that the Adblue was the extra cost, but was never mentioned when I queried the bill.
I have contacted the OPC, and they said the tech’ booked it out, but there is no way that much would go in my tank. So I am now waiting for them to get back to me tomorrow, after investigatin.
The whole scenario has been bad, really bad.
