Live Traffic Info on PCM Navigation Map Not Showing

Audio, Navigation, Electronic Issues and Fixes
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Deleted User 4752

Post by Deleted User 4752 »

AllanG wrote: Wed Mar 16, 2022 1:07 pm Here is all the info regarding Porsche Connect, and under the ‘features’ option you can see the Navigation with Real-Time Traffic Information.

For those not getting the Real-Time Traffic Information, you should get your OPC to make sure your PCM is correctly registered to the Porsche Connect system.

https://www.porsche.com/uk/connect/
Does that not say its “navigation plus”? I thought that was a separate service. To quote:

With Navigation Plus, you will always find the fastest route to your destination – thanks to real-time traffic information. In this way, you and your Porsche can respond to live traffic conditions at all times. You will easily get all the latest online information, including route updates, traffic updates and tailback information, directly in your Porsche Communication Management (PCM) system. With all of this at your disposal, an enjoyable trip is guaranteed.
Using your Porsche ID, your destinations are synchronised with the PCM and the My Porsche app.
You also have access to real-time traffic data, with current traffic conditions depicted in five different colours, so you will always know what’s happening on the roads. In addition, you will get online map updates based on your location and destination, as well as all available satellite maps.

It also says you need to use your Porsche ID, which, like I said previously, has never worked for me

AllanG
Posts: 954
Joined: Fri Oct 02, 2020 8:00 am
Location: Southampton

Post by AllanG »

THHGTTG wrote: Wed Mar 16, 2022 1:24 pm
AllanG wrote: Wed Mar 16, 2022 1:07 pm Here is all the info regarding Porsche Connect, and under the ‘features’ option you can see the Navigation with Real-Time Traffic Information.

For those not getting the Real-Time Traffic Information, you should get your OPC to make sure your PCM is correctly registered to the Porsche Connect system.

https://www.porsche.com/uk/connect/
Good luck with that. Mine showed my ID about 3 times since the car was new, and hasn’t worked since. Porsche connected services ( on a Gen 3 ) just flat out don’t work. I can’t say for Gen1/2 because I haven’t owned one
Well it works on my Gen 2 👍👍👍
Allan
2023 Macan S in Crayon
Deleted User 4752

Post by Deleted User 4752 »

AllanG wrote: Wed Mar 16, 2022 1:46 pm
THHGTTG wrote: Wed Mar 16, 2022 1:24 pm
AllanG wrote: Wed Mar 16, 2022 1:07 pm Here is all the info regarding Porsche Connect, and under the ‘features’ option you can see the Navigation with Real-Time Traffic Information.

For those not getting the Real-Time Traffic Information, you should get your OPC to make sure your PCM is correctly registered to the Porsche Connect system.

https://www.porsche.com/uk/connect/
Good luck with that. Mine showed my ID about 3 times since the car was new, and hasn’t worked since. Porsche connected services ( on a Gen 3 ) just flat out don’t work. I can’t say for Gen1/2 because I haven’t owned one
Well it works on my Gen 2 👍👍👍
It looks like there is a lot of inconsistency between cars and possibly model years.

Mine “may” work. The ID thing on the PCM says it’s not connected, and yet when I go into the settings for it it shows my name, so I’m not sure if its not connected or if the widget on the PCM just doesn’t work right.

Advice so far on this form has been “ well if it doesn’t work, just remove it”, but that’s not terribly helpful. It should work and I am concerned removing it will lose some functionality. Its really not great.
Corneyboy
Posts: 48
Joined: Sat Feb 19, 2022 2:19 pm

Post by Corneyboy »

Well it works on my Gen 2 👍👍👍
[/quote]

An update: I raised a case last Monday to Porsche UK (no live traffic info on PCM map) and hadn't heard anything back, so just rang them. They tell me they have heard and received a number of similar complaints recently and so raised a case to Germany. The developers are looking into it, but they confirmed it is not working for a number of Gen 3 cars - I didn't ask if it was for all, or just those after a certain date. They are working on a fix that will be rolled out asap. They currently don't know if the rollout of the fix can be remotely, or whether we will have to visit the OPC.
Secondly, I raised the point on Monday about no way to operate the Remote Services via their My Porsche app. They have now told me that the My Porsche app does not currently support Remote Services for the Macan - and several other models!! They don't know when it will (typical agile app dev - release one feature at a time in the order they think we would want to use them - not wait and release everything at once!)! It's a shame they haven't advised their OPC's of this. They have agreed to refund the Remote Services cost - £99 - but via a credit to use at an OPC - they can't refund to the credit card used as that was charged by Vodafone! You can't make this sh!t up!
If you want a refund, you will need to speak with Porsche UK.
Gen 3 Macan S - http://www.porsche-code.com/PN3Q73U2
Previously Gen 1 SD sold 06/21
Deleted User 4752

Post by Deleted User 4752 »

Corneyboy wrote: Thu Mar 17, 2022 5:41 pm Well it works on my Gen 2 👍👍👍
An update: I raised a case last Monday to Porsche UK (no live traffic info on PCM map) and hadn't heard anything back, so just rang them. They tell me they have heard and received a number of similar complaints recently and so raised a case to Germany. The developers are looking into it, but they confirmed it is not working for a number of Gen 3 cars - I didn't ask if it was for all, or just those after a certain date. They are working on a fix that will be rolled out asap. They currently don't know if the rollout of the fix can be remotely, or whether we will have to visit the OPC.
Secondly, I raised the point on Monday about no way to operate the Remote Services via their My Porsche app. They have now told me that the My Porsche app does not currently support Remote Services for the Macan - and several other models!! They don't know when it will (typical agile app dev - release one feature at a time in the order they think we would want to use them - not wait and release everything at once!)! It's a shame they haven't advised their OPC's of this. They have agreed to refund the Remote Services cost - £99 - but via a credit to use at an OPC - they can't refund to the credit card used as that was charged by Vodafone! You can't make this sh!t up!
If you want a refund, you will need to speak with Porsche UK.
[/quote]

The whole Porsche “eco system” is a bit, meh considering its supposed to be such a premium brand.
jharrower
Posts: 93
Joined: Thu Aug 26, 2021 10:55 am

Post by jharrower »

Corneyboy wrote: Thu Mar 17, 2022 5:41 pm Well it works on my Gen 2 👍👍👍
An update: I raised a case last Monday to Porsche UK (no live traffic info on PCM map) and hadn't heard anything back, so just rang them. They tell me they have heard and received a number of similar complaints recently and so raised a case to Germany. The developers are looking into it, but they confirmed it is not working for a number of Gen 3 cars - I didn't ask if it was for all, or just those after a certain date. They are working on a fix that will be rolled out asap. They currently don't know if the rollout of the fix can be remotely, or whether we will have to visit the OPC.
Secondly, I raised the point on Monday about no way to operate the Remote Services via their My Porsche app. They have now told me that the My Porsche app does not currently support Remote Services for the Macan - and several other models!! They don't know when it will (typical agile app dev - release one feature at a time in the order they think we would want to use them - not wait and release everything at once!)! It's a shame they haven't advised their OPC's of this. They have agreed to refund the Remote Services cost - £99 - but via a credit to use at an OPC - they can't refund to the credit card used as that was charged by Vodafone! You can't make this sh!t up!
If you want a refund, you will need to speak with Porsche UK.
[/quote]
Hi!

What Remote Services are you looking to be available on the My Porsche App?

I have asked questions in here and to the OPC about what information I should be able to view and at what, if any cost. Mixed answers received from both members here and the OPC

Initially enquired on day of handover that I would need to register. Did that; no cost. Sent the code that was generated during the process. No data beyond a render of my car and the VIN at that point.

Spoke to the ‘expert’ at the OPC. He told me that I would need to pay for a subscription before they would ‘activate’ my car, and then I would be able to view information provided by the level of contract I had taken out. Miffed, so left it there. Still no other data visible on the My Porsche App.

Had to take the car back to have a strange noise rectified and during the call to set that up, I asked about activating my account again. I was told to make sure I took both Tracker fobs in the car and that it would be setup! Hmmm! I wasn’t sure what they would ultimately do. I gave them the same code generated at first registration. Lo and behold, I now have visibility of journey, location, fuel status, range and general vehicle health. The send to car nav now works. Nothing paid to either Porsche or Vodafone.

My point being, I guess, that OPCs don’t actually give consistent information about anything to do with the PCM/connectivity. They should take a leaf out of Apple’s customer service and aftercare with their specialist and detailed product knowledge being held by certain well-trained/informed staff (my experience of Apple, at least).

If you were referring different Remote Services, please accept my apology and rambling.

😊
Nella
Posts: 254
Joined: Tue Apr 05, 2022 4:11 pm

Post by Nella »

Are there any updates to your issue? I am in exactly the same position. No real time traffic updates or indications of traffic on routes.

My car was set up with the My Porsche app and I’m shown in the car. Various details appear on the app and I can send destinations to the car via the app but have to use Waze or Google for traffic???
Corneyboy
Posts: 48
Joined: Sat Feb 19, 2022 2:19 pm

Post by Corneyboy »

Nella wrote: Fri Apr 08, 2022 11:06 am Are there any updates to your issue? I am in exactly the same position. No real time traffic updates or indications of traffic on routes.

My car was set up with the My Porsche app and I’m shown in the car. Various details appear on the app and I can send destinations to the car via the app but have to use Waze or Google for traffic???
No, not at the moment. I chased my OPC / SE yesterday and did get a call from Porsche UK, but was unable to take it. Rang back, but operative on another call - waiting for him to get back to me with an update.
Gen 3 Macan S - http://www.porsche-code.com/PN3Q73U2
Previously Gen 1 SD sold 06/21
Autonut
Posts: 12
Joined: Sat Aug 21, 2021 11:58 am

Post by Autonut »

Any updates yet ? Still no live traffic showing!
Porsche code PN5AP3B3 sold awaiting new macan Q1 2023
Nella
Posts: 254
Joined: Tue Apr 05, 2022 4:11 pm

Post by Nella »

I’m still not getting live traffic and no updates other than the OPC will take my car in when they have a fix.

I had a survey from Porsche GB so gave them all the details.
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