Year 2 Inspection Service Costs

Technical Forum for the Porsche Macan
TheTraveller
Posts: 354
Joined: Fri Nov 02, 2018 9:30 pm
Location: South Yorkshire

Post by TheTraveller » Tue Jan 11, 2022 6:30 am

A Couple of years ago when I wanted my sat nav updating, my local OPC wanted £200 + vat. I rang OPC Bristol and they would do it FOC. At the same time I was extending my warranty, so I let Bristol have the payment. And had a night out there in the bargain.
When I next had my service I went local. Although it was COVID time, there was no collection, no pick up and no curtesy car. It makes you think.

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pmg
Posts: 1864
Joined: Wed Jun 20, 2018 7:31 pm

Post by pmg » Tue Jan 11, 2022 11:00 am

TheTraveller wrote:
Tue Jan 11, 2022 6:30 am
A Couple of years ago when I wanted my sat nav updating, my local OPC wanted £200 + vat. I rang OPC Bristol and they would do it FOC. At the same time I was extending my warranty, so I let Bristol have the payment. And had a night out there in the bargain.
When I next had my service I went local. Although it was COVID time, there was no collection, no pick up and no curtesy car. It makes you think.
Exactly, we wish to own and run a brand of vehicle for which there is more demand than supply. Garages exist to make a profit for their owners and if customers do not let them have a reasonable profit that is in their business plans, perks get withdrawn. I prefer to signal I am loyal to you if you are reasonable with me. The local BMW chain pulled what I thought was a fast one by delivering a car three weeks earlier than I had asked for and without a minor feature I was expecting which had just been announced and introduced at the time I placed my order. They lost my future business
2019 Macan S Porsche code PKW8WKI8

TheTraveller
Posts: 354
Joined: Fri Nov 02, 2018 9:30 pm
Location: South Yorkshire

Post by TheTraveller » Thu Jan 13, 2022 8:32 am

pmg wrote:
Tue Jan 11, 2022 11:00 am
TheTraveller wrote:
Tue Jan 11, 2022 6:30 am
A Couple of years ago when I wanted my sat nav updating, my local OPC wanted £200 + vat. I rang OPC Bristol and they would do it FOC. At the same time I was extending my warranty, so I let Bristol have the payment. And had a night out there in the bargain.
When I next had my service I went local. Although it was COVID time, there was no collection, no pick up and no curtesy car. It makes you think.
Exactly, we wish to own and run a brand of vehicle for which there is more demand than supply. Garages exist to make a profit for their owners and if customers do not let them have a reasonable profit that is in their business plans, perks get withdrawn. I prefer to signal I am loyal to you if you are reasonable with me. The local BMW chain pulled what I thought was a fast one by delivering a car three weeks earlier than I had asked for and without a minor feature I was expecting which had just been announced and introduced at the time I placed my order. They lost my future business
TBH, I don’t mind a meaningless difference, but when it’s rather large, I feel they are having a laugh. I was in the motor trade, so understand profits.
When my next service is due, I will ring around around for prices. And if it’s again a vast difference I’ll take the lesser price. The customer retention is a two way road, and they must flow with the traffic.

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Wing Commander
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Location: Swindon

Post by Wing Commander » Thu Jan 13, 2022 8:42 am

In my experience, OPCs can be reasonable, when a customer presents a lower quotation from another company. Yes, it is mega-expensive to staff & run a multi-million pound OPC, but they would rather make a smaller profit on a transaction, than no profit at all (by losing the work to another firm).

Cheers,
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4

AllanG
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Location: near Southampton

Post by AllanG » Thu Jan 13, 2022 11:10 am

What I also don’t understand is why there is a price difference between OPCs owned by the same parent company?? 🤔
Allan

2020 Macan S in Volcano Grey

GTB
Posts: 131
Joined: Thu Aug 26, 2021 3:49 pm
Location: Scotland

Post by GTB » Thu Jan 13, 2022 11:38 am

I would suspect like many mutiple centres/branches owned by one parent Company. Each centre/branch is as far as the accountancy and finance goes a "Stand alone" cost centre, so dealer principle is reporting to head office their own sales figures, overhead and expendature figures, and the parent group then comparing one with another as to which branch is the most profitable? buisness rates and other overheads are diffrent depending on local authority.

Seen it thousands of times with similar in the construction industry, lots of regional depots competing for and bidding for the same work!

GTB

Percymon
Posts: 218
Joined: Mon Sep 20, 2021 11:41 am

Post by Percymon » Thu Jan 13, 2022 12:01 pm

Some may also be applying PCGB discount, even if you are not a member. I also suspect they are using different labour rates. the whole reason menu service pricing was originally introduced 15+ years ago was to avoid these silly differences between OPCs

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Wing Commander
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Location: Swindon

Post by Wing Commander » Thu Jan 13, 2022 12:05 pm

Percymon wrote:
Thu Jan 13, 2022 12:01 pm
Some may also be applying PCGB discount, even if you are not a member. I also suspect they are using different labour rates. the whole reason menu service pricing was originally introduced 15+ years ago was to avoid these silly differences between OPCs

It’s indeed possible that OPCs in the same group (e.g. Dick Lovett) may be paying different labour rates to their technicians, where OPCs are in different areas (e.g. Cardiff, Bristol, Swindon & Tewkesbury).

Cheers,
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4

Percymon
Posts: 218
Joined: Mon Sep 20, 2021 11:41 am

Post by Percymon » Thu Jan 13, 2022 12:16 pm

I bet the technican rates vary little, its the bean counters setting the charged rate for max profit lol!

GTB
Posts: 131
Joined: Thu Aug 26, 2021 3:49 pm
Location: Scotland

Post by GTB » Thu Jan 13, 2022 12:24 pm

Lets be honest here, if you were in their shoes would you do anything diffrent? These companies have a VAT No NOT a charity No!!

Agree with lots of comments on this thread there should not be huge diffrences between OPC's but unless Porsche themselves dicate fixed service costs then that wont happen. As people have said shop around, speak to them and say you want to give your buisness to them, but, xxxx has quoted a lower price, show them the quote and see what they can do, you cant be fairer than that. Also a cheap price lowest cost will that always be the best? Sometimes I do ask myself if price is quite a bit cheaper, are the missing something out, not doing something or whatever.
I also take into account the attitude and the whole service experience and even with Scottish blood Iam prepared to pay a little more for peoples better attitude, helpfulness and just the whole cooperating and experience that is helpful to me.

GTB

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