Hi,Crazy diamond wrote: ↑Thu Mar 12, 2020 4:02 pm Just had similar during my 111 point check. Incandescent was my response to the suggested £200 cost for cleaning ducts. Given my Macan is always garaged, 3 years old and with only 12500 miles how can a blocked drainage duct be anything other than a design issue? Clearly there are too many people who will accept such a suggestion. Drainage ducts should drain, if they block on a number of vehicles in a short space of time then they are not fit for purpose.
Following investigation it appears that the drainage duct non return valve ( to prevent water flowing up the duct if you submerge the vehicle!) was blocked with dust and grease from sun roof. As a mark of “goodwill”charge was waived , probably due to the fact they know that this is a design issue.
A simple answer would be to remove this unnecessary valve ( my view). I suggest any Forum member reading this does not accept a charge for cleaning out ducts.
I totally agree with you. This is unacceptable from Porsche and quite frankly an embarassing design fault.
Last week as I discussed my inpending 4 year service with the OPC, the drainage duct charge was thrust on me. As you can see from the first post in this thread, I had the same charge applied at year 2 service.
This time the excuse was Covid and the fact that car washes are not open so a lot of customers are not able to get those ducts and their cars cleaned as often.
I asked OPC to waive this charge but the response so far is no goodwill gestures on this issue anymore but I am not backing down yet.
Suggest we all keep fighting this. It's not becoming for a premium, otherwise beautiful car or a brand that prides itself on its loyal, discerning customers.
I hope you are reading this our marketing and customer experience teams friends at Porsche HQ.