I own a 2015 Macan SD with 69k miles, the car has always been under warranty and serviced at Porsche. Since Feb 22 I have been experiencing a creaking noise when accelerating, braking and making manoeuvres like entering a driveway for example; that sound similar to that of an old creaking boat. The car has been into OPC Leicester several times since it first started for other things, but they could not say what it was and that everything looked fine underneath.
In July 22, I had an MOT and a transmission oil leak was picked up and I had the vehicle recovered via Porsche Assistance. OPC Leicester chalked the gearbox up, gave me it back and said do 1,000 miles before bringing it back in. 1,000 miles later, I returned the car and was told a new gearbox was required and it would be covered under the extended warranty.
In November 22, the gearbox was fitted and car returned to me. On every occasion they had the car, I asked them to please look into the sound that I was experiencing, but all I got was ‘everything looks fine so to look into it further, you will have to pay’.
Fed up with the sound, one day in March 23 I decided to put the car over an inspection pit in a relatives garage and take a look myself and I think I identified what the sound was quite quickly; a worn bush on the lower suspension arm front passenger side - when moving it, it made the same sound.
However, the first thing I noticed was the front passenger side CV boot was split and grease had leaked everywhere. I called Porsche assistance who came out (the AA) and his opinion was that it was unusual for the CV boot to perish at this age / mileage and had in fact split and was most probably caused when the gearbox was replaced. He also confirmed a worn bush on the suspension arm. I subsequently booked it into OPC for inspection.
This week (April 23) the car has been at Porsche Leicester for a full service and to look into said problems and they are telling me that both drive shafts need replacing (they only replace in pairs) and they suspect that is the cause of the noise and it is not covered under warranty and will cost me £2100. They are not even addressing the suspension arm even though I have told them what I have discovered and the AA put it in his report. Does anyone know wether that would be an extended warranty item ? I cannot see it in the exclusion list - closest thing is ‘ shock absorber’. Apparently, this list is not exhaustive and not cut n dry…..
Nevertheless, I have told them that I would like to escalate it and they have reduced the cost to £1700 as a goodwill gesture, but what I want to know is…. why is this not covered under warranty? and as I have been reporting it for the last 12 months. I questioned how the opposite CV boot can be in perfect condition, but all I get is waffle like they “they cannot guarantee the quality of the boots when they are made and one might be better than another! to which i responded that then surely it is a question of manufacturing defect and therefore covered under warranty? but they just manage to wriggle out of it. I now have the car back.
Apologies for the long story, but hopefully there are others who have been in the same boat and can offer advice. Im trying to contact Porsche customer services but the lines are down ‘due to a technical fault’
Thank you in advance.
Kind regards
Steve
