Bonnet alignment

[andreas]

Regarding any damage in transit is it not the case that the manufacturer may opt to repair it and deliver it to the OPC/customer as a new vehicle and could not therefore be obliged to declare any damage and repair since it left the factory?

That was my understanding.

[resjud]

Regarding any damage in transit is it not the case that the manufacturer may opt to repair it and deliver it to the OPC/customer as a new vehicle and could not therefore be obliged to declare any damage and repair since it left the factory?

That was my understanding.

Agree. Of course, whether a vehicle in that condition constitutes one that is of "satisfactory quality" giving grounds for rejection is another matter. There's nothing in the contract that prevents the manufacturer (or even the OPC) doing that.

[Hertsman]

Thanks resjud that is useful and informative.
As this is my “day job” too it’s worth pointing out to other members that there will be potentially other factors in play over and above the sales order contract. The sales of goods act is an example but there are a number of other UK laws which will influence any given contract interpretation. The sales order also mainly deals with the transactional process only.

This is a dry subject with potentially contradictory areas so a forum is not the best place to discuss and digest I think.

My main point remains that our cars should be in the condition we expect (and advertised) and there are a number of courses of action available if we are unhappy with the product at point of delivery and we shouldn’t feel “cornered” because of a sales order contract

I think my initial post is being taken out of context. All I am trying to say is that I think you have two hopes of getting additional warranties/guarantees out of an OPC, and Bob is one of them. We all have to accept that the weight of power (with a twelve month waiting list) is firmly in the OPC's favour, and that is why some on this forum are disillusioned with the socking level of basic customer service from their OPC and/or a few vehicles are being sold with quality issues you wouldn't expect from the Porsche brand. Do you really think, given the above, that an OPC would, or needs, to give further warranties or assurances to any one additional potential purchaser? They will just move onto the next customer who walks in or telephones them to join the back of the queue.

[Jon A]

Sadly I think you are probably right. I still advocate that one should not just suck it up if presented with a clearly substandard product - there are options.
I do take your point re additional guarantees though…

[Skyway]

Sadly I think you are probably right. I still advocate that one should not just suck it up if presented with a clearly substandard product - there are options.
I do take your point re additional guarantees though…

Totally agree

[macanese]

I particularly agree with Nick's comments. I suggest my experiences are not common. The dealer was apologetic and said he would look into the situation and thanked me for sharing them with himself. Exceptional customer service is aften delivered when things go wrong as they also get talked about. Let us hope that opc tewkesbury do learn lessons from my situation and change the way they do things to help deliver exceptional service to all their customers in all situations.

[macanese]

My car, a 2 month old crayon base macan is now on the tewkesbury opc for sale. It appears to have been for a second rectfication
for the misalignment which I highlighted to them and largely progressed until gave up and obtained a full refund. If fully rectified the car will be an excellent purchase as the car should now meet stated porsche product standards largely due to my efforts. Its customer will be paying circa £7000 more than I paid/was refunded. Good business for the opc as my ex car contributed to their 2021 new sales target and will now be contributing to their 2022 used car gross margins. My poor personal experiences with new car purchasing and after sales service with Porsche and also recently with JLR ( another long story) mean that I will not be buying new in future. I have already replaced the Macan with an excellent Countryman from FordTrust used car sales. Their sales and after sales service far exceeds that of Porsche and JLR. I will explore the porsche specialist sales and after sales service later in the year to get back into porsche and sample their excellent products probably a boxster.

[Deleted User 4788]

Getting quite worried about all these issues with the Macan. If I paid £65K for a new Macan S and the OPC tried to make me take a sub-standard product I think Solicitors would be involved or at least the CAB. Debating whether to cancel my order, get my deposit back and buy second hand. One thing you don't associate with Porsche is poor quality especially when buying a new £65K car. At least with a second hand car you can do a full visual and test drive first. Even debating not getting a Macan even though I love the shape and the way it drives. I may go to the OPC and see if they can guarantee they won't give me a sub-standard Macan before I cancel. There are two decent good spec'd second hand S models in my local area between £58 and £62K even though they are over-priced due to new car shortages. One is a 19 plate and the other a 70 plate. Lots of thinking to do.

[Skyway]

Thoughts like this go through my mind, but I am hanging in. If you Google virtually any car on the net you’ll always find issues and bad experiences. I think the key is to part with no money until a full inspection has occurred even if it adds a few days delay to driving it home. I’m going back to the OPC tomorrow to have a good external look at the demo I drove last November (which I absolutely loved). I’m sure I’ll leave feeling just as inspired. At the moment I can’t think of any other car I’d want to change to. Crunch point doesn’t come until spec lockdown anyway.

[MacanSman]

The issues with the bonnet are not associated with every new car - probably only a very small proportion. I collected my new Gen3 S a couple of weeks ago and there are no issues with my bonnet. The car is a pleasure to drive - The looks and handling of the car are great for an SUV. The Mrs loves it.

Cheers