Honest Dealer !

All Porsche Macan Related Discussion
Tracky
Posts: 4233
Joined: Fri Feb 22, 2019 10:26 pm

Post by Tracky »

Some of you will have seen, embedded in another thread somewhere(!), that I was somewhat surprised to need new disks on the rear of her Macan last month.

Anyway, the after-sales manager contacted me to see if everything was ok.

I said I was somewhat surprised that the disks needing doing as well as the pads - tbh I was surprised the pads needing doing after only15k miles too and I was in the middle of something so just told them to do what needed doing.

He has come back and admitted they made a mistake and has refunded me the cost of the disks plus £100 g/will

I didn't ask for this so all credit must go to him for being honest and putting matters right

This is Mid-Sussex as many of you know that is who I use.
On order

GT4 RS

Current

2019 992 S
2019 Macan S
2014 Modified Lotus Exige V6
2022 Seat Ibiza 1.0 (115ps) DSG Excellence Lux(dog’s!)
1987 928S4
1967 Jag Mk2 3.4

Ex

2012 Boxster S

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Wing Commander
Posts: 19877
Joined: Tue Oct 06, 2015 5:43 pm
Location: Wiltshire

Post by Wing Commander »

Well done, Mid Sussex! :)
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
GTB
Posts: 541
Joined: Thu Aug 26, 2021 3:49 pm
Location: Scotland

Post by GTB »

Tracky,
Yes a good result and always gives you a bit of belief that there are honest people out there, fair play and well done to the OPC for making that call and gesture to you.

GTB
Current Macan GTS Collected July 2022 https://www.porsche.com/microsite/porsc ... =/PNM4GBM0
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SAC1
Posts: 3784
Joined: Wed May 24, 2017 8:24 pm
Location: near BATH

Post by SAC1 »

So not all OPCs are stealers then! :oops: :shock:
Steve

2020 GTS in Sapphire Blue
(sold) 2017 SD in Rhodium Silver
Isleaiw
Posts: 157
Joined: Mon Jul 10, 2017 8:57 pm

Post by Isleaiw »

Tracky wrote: Sat Nov 27, 2021 10:51 am Some of you will have seen, embedded in another thread somewhere(!), that I was somewhat surprised to need new disks on the rear of her Macan last month.

Anyway, the after-sales manager contacted me to see if everything was ok.

I said I was somewhat surprised that the disks needing doing as well as the pads - tbh I was surprised the pads needing doing after only15k miles too and I was in the middle of something so just told them to do what needed doing.

He has come back and admitted they made a mistake and has refunded me the cost of the disks plus £100 g/will

I didn't ask for this so all credit must go to him for being honest and putting matters right

This is Mid-Sussex as many of you know that is who I use.
Lets see, two Porsche's worth well over £150k when new, 2 years old and coming up to time to swap maybe, let me think why you might get better treatment that the average punter ;)
MikeM
Posts: 2235
Joined: Tue Nov 17, 2015 11:13 pm

Post by MikeM »

Isleaiw wrote: Sat Nov 27, 2021 11:35 am
Tracky wrote: Sat Nov 27, 2021 10:51 am Some of you will have seen, embedded in another thread somewhere(!), that I was somewhat surprised to need new disks on the rear of her Macan last month.

Anyway, the after-sales manager contacted me to see if everything was ok.

I said I was somewhat surprised that the disks needing doing as well as the pads - tbh I was surprised the pads needing doing after only15k miles too and I was in the middle of something so just told them to do what needed doing.

He has come back and admitted they made a mistake and has refunded me the cost of the disks plus £100 g/will

I didn't ask for this so all credit must go to him for being honest and putting matters right

This is Mid-Sussex as many of you know that is who I use.
Lets see, two Porsche's worth well over £150k when new, 2 years old and coming up to time to swap maybe, let me think why you might get better treatment that the average punter ;)
A Bit Cynical 🙄 don’t yer think 😂😂

670BD9CA-FA24-4E54-8ECC-3D039D15FA80.jpeg

Previous Porsche’s
2008. 987 Boxster S Sport basalt
2012. 991 Carrera S aqua
2016. Macan Turbo volcano
Current
2020. Macan GTS crayon
2024. Macan GTS gentian sometime this year https://configurator.porsche.com/porsche-code/PR8H7WC6
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pmg
Posts: 2985
Joined: Wed Jun 20, 2018 7:31 pm

Post by pmg »

MikeM wrote: Sat Nov 27, 2021 12:07 pm
Isleaiw wrote: Sat Nov 27, 2021 11:35 am
Tracky wrote: Sat Nov 27, 2021 10:51 am Some of you will have seen, embedded in another thread somewhere(!), that I was somewhat surprised to need new disks on the rear of her Macan last month.

Anyway, the after-sales manager contacted me to see if everything was ok.

I said I was somewhat surprised that the disks needing doing as well as the pads - tbh I was surprised the pads needing doing after only15k miles too and I was in the middle of something so just told them to do what needed doing.

He has come back and admitted they made a mistake and has refunded me the cost of the disks plus £100 g/will

I didn't ask for this so all credit must go to him for being honest and putting matters right

This is Mid-Sussex as many of you know that is who I use.
Lets see, two Porsche's worth well over £150k when new, 2 years old and coming up to time to swap maybe, let me think why you might get better treatment that the average punter ;)
A Bit Cynical 🙄 don’t yer think 😂😂
670BD9CA-FA24-4E54-8ECC-3D039D15FA80.jpeg
Maybe but Mid Sussex are owned by Sytner and look at their historic reputation in the BMW market
2019 Macan S Porsche code PKW8WKI8
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ScotMac
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Joined: Tue Mar 17, 2015 6:39 pm
Location: Scotland

Post by ScotMac »

Great news :D :D :D
Tracky
Posts: 4233
Joined: Fri Feb 22, 2019 10:26 pm

Post by Tracky »

Isleaiw wrote: Sat Nov 27, 2021 11:35 am
Lets see, two Porsche's worth well over £150k when new, 2 years old and coming up to time to swap maybe, let me think why you might get better treatment that the average punter ;)
Ha ha

Funny you should say that

These ones are staying but at a partners meeting last week we thought we should look green and we are talking about buying 8 Taycans to run through one of our companies.

They don’t know this yet !
On order

GT4 RS

Current

2019 992 S
2019 Macan S
2014 Modified Lotus Exige V6
2022 Seat Ibiza 1.0 (115ps) DSG Excellence Lux(dog’s!)
1987 928S4
1967 Jag Mk2 3.4

Ex

2012 Boxster S
TheTraveller
Posts: 621
Joined: Fri Nov 02, 2018 9:30 pm
Location: South Yorkshire

Post by TheTraveller »

What was the actual mistake, disc, pads not needed, or both?
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