Rattle from exhaust

[MacanPNeil]

Sorry I have the approved used 2 year warranty having bought the from a Porsche main dealer. The service technician I was dealing with today indicated that it is different to the 3 year warranty which comes with the car from new and had it been under that they would have carried the work out for free of charge for me.

What I don’t agree with is that it’s deemed within their tolerances and just “noise”. If the car was traded into them today and they had it on their forecourt to sell no one would want it if they heard that noise and they would have to have it repaired or replaced then. They simply wouldn’t be able to tell a perspective purchaser that it’s normal….

[Skyway]

Doesn’t make sense. I think you should kick back on this. A fault is a fault surely? Not defined by the type of warranty the car has on it.

How long have you owned it?

[MacanPNeil]

I’ve owned the car 12 months next week. I’ve sent a long email to Porsche GB with the video and get their comments but yes I won’t accept this as normal or within their tolerances. All being well they will also see this and arrange for the car to be taken back to the OPC to be fixed. It’s genuinely spoiling the enjoyment of driving it.

[MacanPNeil]

So following my email to Porsche GB on Wednesday I've not heard anything, not even an acknowledgement to say they got the email. I called them, whilst on hold they found the email and took down some notes. They said they would talk to the service manager at the OPC I visited for the service and come back to me. One thing Porsche GB did say was that the OPC should have made contact with them directly and not leave it to the customer to call / write in etc. Small point I guess but in hindsight would have been nice to have some more support from the service team at the OPC.

Anyway lets see hopefully they will view the video, agree there is an issue with the part and take care of it under the warranty (Fingers crossed!)

[MacanPNeil]

Update; Porsche GB called me today confirming they will cover the cost of the part and labour as a gesture of good will. They are arranging for the OPC to contact me to book it in.

[andreas]

Update; Porsche GB called me today confirming they will cover the cost of the part and labour as a gesture of good will. They are arranging for the OPC to contact me to book it in.

Result!

[jrguareschi]

I have a 2019 Macan. I had the same problem. I changed the actuator today. mine is stock, without PSE. The problem is that after the change, the exhaust valve always remains open, regardless of the mode chosen.
Does anyone know how this valve works in versions without PSE?

[Nuclear Nick]

Have you compared the valve position with the valve on the other side, hot and cold? Did you fit the new actuator when the system was completely cold and did you compare the valve positions then? Is it possible to remove the new actuator and refit it to close the valve, assuming the other valve is also closed?

Wild guess here, but does the new actuator need coding to the car? I'd have thought not, but if all else fails maybe something to ask at an independent dealership.